Facility Guide

What you need to know.

People coming to Soldier Field must abide by Chicago Park District Rules and Regulations. Visit www.chicagoparkdistrict.com for more information. 

For those coming to Chicago Bears Football Games, please visit
http://www.chicagobears.com/tickets/comingtoagame.asp for Team-specific game day information and prohibited items.

ADA Drop-Off Areas
Disabled patrons may be dropped off on the circle drive (east side of the stadium) on Museum Campus Drive outside Gate 14. An ADA placard or license plate must be visible to the police and parking attendants, and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to access the Gate 14 drop-off. Due to traffic congestion after events, please do not attempt to return with your vehicle to the Gate 14 drop-off; you may take the courtesy cart from the Gate 14 drop-off to your vehicle.

ADA Seating
The stadium offers wheelchair-accessible and companion seating on an individual game basis. On an individual game basis, wheelchair-accessible seating is available at the Ticket Office and through Ticketmaster. If Ticketmaster has exhausted its allocation of wheelchair-accessible seating, but conventional seating is still available, the disabled patron is invited to proceed with the purchase of conventional seating and then call the ADA Coordinator at (312) 235-7000 (or Chicago Bears at 847.295.6600) to arrange an exchange for accessible seating. The stadium reserves the right to take appropriate action against individuals who fraudulently obtain wheelchair-accessible and companion seating.

Advertising and Promotions
The Soldier Field Marketing team provides a wide variety of advertising and promotional services for all events booked at the stadium and surrounding parkland. Our staff has extensive experience in event planning, creative services, sponsorship sales, public relations, promotions and publicity. This experience has allowed us to form unique partnering relationships with local companies and organizations.

Alcoholic Beverages and Illegal Drugs
These items are strictly prohibited from being carried into Soldier Field and around the stadium. Beer will be sold at designated concession stands within the stadium and will also be served by vendors in the seating bowl area. Alcohol policies are posted at every concession stand.  Violators are subject to ticketing by Chicago Police.   

America's Veterans
Built in honor of World War I veterans, the designation "Soldier Field" will remain the only name for the stadium, and a "Doughboy" foot soldier statue greets visitors inside Gate O at the stadium's south end. A dramatic Veteran's Memorial water wall is located at the north entry point to the stadium to honor American veterans of all wars from every branch of service. For the first time, Soldier Field's historic colonnades will be open year-round to the public, as they were originally intended.

Automated Teller Machines (ATMs)
Chase ATMs are conveniently located around the stadium. Additional ATM's are located throughout the stadium and next to the Will Call booth outside Gate 10.

  • South Courtyard - alongside the Field Ramp
  • Mezzanine Concourse - southwest end, near the entry off of the ADA ramp landing, near Section 128
  • United Club Level 300 - near the south bank of elevators, near Section 314
  • Colonnade Concourse - near the end of the Miller Lite Party Deck ramp entry, near Section 350
  • North Garage - located at the west entry point lobby, near the Bears Pro Shop

Bag & Personal Search/Scan
You and your belongings may be searched upon entry into Soldier Field. By tendering your ticket and entering the stadium, you consent to such searches and waive any related claims that you might have against Soldier Field, the Chicago Park District, the City of Chicago, the Chicago Bears, the NFL and their affiliates. If you elect not to consent to the searches, you will be denied entry into the stadium.  See Prohibited Items list below for detailed list. 

Code of Conduct
Proper behavior is expected of all guests of Soldier Field. Unruly or inconsiderate behavior will not be tolerated and may be grounds for ejection from the stadium and/or revocation of ticket privileges. Such behavior includes, but is not limited to: intoxication, profane, disruptive or abusive language or gestures, offensive or disorderly conduct, throwing objects, excessive standing in the seating area, smoking anywhere in the stadium, bringing any prohibited items into the stadium. Guests who cannot conform their conduct to these rules are not welcome to Soldier Field. Each guest should hold his or her ticket stub and be ready to display it to stadium officials to verify their seat location. Guests who cannot conform their conduct to these rules are not welcome at Soldier Field.

Banners/Flags/Signs
These are permitted provided the item is not commercial or offensive. Banners must not include profane language, advertisements, or political slogans and must not be placed over any official stadium signage. Items must not be attached to a pole or the like which may cause harm to the guests seated around you. Items must not be used as projectiles. Banners or signs cannot obstruct the view of other guests. Stadium security reserves the right to remove these items from your possession if deemed appropriate for any and all reasons.

Bike Parking and Racks
These are located on the perimeter of the Stadium. The stadium is not responsible for lost or stolen property.

Binoculars/Cameras/Video Equipment
Hand-held binoculars and small still-photo cameras are permitted in Soldier Field (Cameras with lenses no longer than 3 inches for all events except Chicago Bears games - lenses no longer than 6 inches) .  Videos and movie cameras are NOT permitted in the stadium without the user holding proper media credentials. Photos cannot be used for any commercial purpose without the express written consent of SMG or the Chicago Park District.

Closing Times - Alcohol, Club/Suites, Parking Lots
Alcohol sales end inside the United Club and the Skyline Suite at approximately 4 hours after kick-off for afternoon games and approximately 3.5 hours after kick-off for night games. Alcohol sales in the Seating Bowl end at the End of the 3rd quarter for afternoon games and 5 minutes into the 3rd quarter for night games. The stadium bowl closes post-game approximately 20 minutes after the conclusion of the game. All alcohol sales end times are approximate and alcohol can be cut off at any time at management discretion.

Ejection
Soldier Field management reserve the right to eject any guest whoe behavior is against policy, unruly, or illegal in nature.  Event tickets will be forfeited without refund.  Arrest or revocation of tickets is possible.

Elevators/Escalators
To access the United Club there are four elevators located at the north end and three at the south end of the stadium. Two elevators on the south end are also accessible from ground level inside Gate 14. Eight escalators are also available in the United Club area to provide access to the United Club to Club Level 200 and Club Level 300. The seven elevators provide access to the 133 Suites.

One elevator is located in the southeast corner of the South Courtyard near Gate 6 providing service from the Grand Concourse to the Mezzanine Level. A second elevator is located in the southwest corner of the stadium on the Mezzanine Level behind Section 131 providing access from the Mezzanine Level to the Media Deck and Grandstand. All elevators are ADA accessible.

Electric Vehicle Charging Stations 
Soldier Field has three (3) ChargePoint Network electric vehicle charging station to recharge vehicle batteries in the North Parkin Garage.  The stations are free to use while parked in the North Garage and are located on the 3rd and 4th levels. The charging stations allow customers to check real-time status and location of unoccupied charging stations; reserve a charging station; track and report greenhouse gas and gasoline savings; and receive charging status notifications by SMS, email or smart phone (iPhone and Blackberry) applications by visiting http://www.mychargepoint.net/find-stations.php. The stations are open to all drivers of plug-in vehicles and all manufacturers of electric vehicle charging stations.

Emergencies
Should you need immediate assistance, please notify the nearest security guard or usher. To contact someone at the stadium in case of emergency on event days, please call the Soldier Field management office at 312.235.7000 or text (only on major event days) to 312.909.HELP.  On a Chicago Bears game day you may also call Fan Services at 312.235.7999.

Evacuation
Should there be an immediate need to evacuate the stadium, fans will be given instructions via the public address system. It is recommended that you familiarize yourself with the two exits nearest to your seats.

Facility Management
SMG provides complete facility management and maintenance for Soldier Field. SMG staff is available to address any facility related issue that arises. Please contact any credentialed stadium employee for assistance or call 312.235.7000.

Firearms/Fireworks
These are not permitted within Soldier Field, the surrounding parkland, and the parking lots.

First Aid/Medical Services
Soldier Field First Aid Stations are located at:
-  Gate 17 on the Grand Concourse
-  The West Colonnade Level (behind Section 339)
-  Club Level 300 (across from elevators on north side behind Section 304)
-  Roving medical teams are present on major event days

Lost and Found
Located at Gate 1 during an event.  Please call the stadium at 312.235.7233 after an event has taken place.

Prohibited Items (please see * below for exceptions):  

  • Alcoholic beverages
  • Backpacks, bags, diagper bags and purses - only for Chicago Bears Games (approved items are clear plastic bags smaller than 12"x6x"12", 1-gallon clear plastic freezer bags, wristlet or clutch purse smaller than 4.5"x6.5"); for more information visit www.NFL.com/allclear. 
  • Balloons and beach balls
  • Cans, bottles or other beverage containers
  • Cameras with lenses longer than 3 inches for all events except Chicago Bears games - lenses no longer than 6 inches
  • Confetti
  • Coolers
  • Fanny Packs (only prohibited for Chicago Bears games)
  • Fireworks, smoke bombs
  • Ice chests
  • Illegal drugs
  • Laser pens and pointers
  • Noise-making devices (ie/horns, whistles, etc.)
  • Poles to display banners or flags
  • Stroller
  • Seat Cushions
  • Umbrellas
  • Video or movie cameras
  • Weapons of any kind
  • Any other items deemed to be dangerous or inappropriate

* Medical bags/kits are acceptable, but must be searched and approved by security and must go through Gate 10 located on the Southeast side of the stadium.

 ** For Non-Bears events, bags and backpacks must be smaller than 12"x12"x12".  

Public Transportation
The Transportation Center (a.k.a "East Museum Lot") at the corner of McFetridge and Museum Campus Drive, is where CTA, Metra shuttle, and Pace bus servies will be available for fans' drop-off and pick-up.  The RTA Travel Information Center provides scheduling information for all CTA, Metra and PACE services. For information, please call 312.836.7000 or visit www.rtachicago.com.

Recycling
Soldier Field is a "green" facility and has recycling and energy conservation programs in place at the stadium.  We encourage all patrons to find recyclying containers throughout the stadium to dispose of recyclable waste.    

Re-Entry Policy
Fans are not permitted to exit and re-enter the stadium.  No re-entry passes will be issued. 

Restrooms
There are approximately twice as many restrooms in new Soldier Field than in the old stadium. All restrooms are equipped with baby changing stations. Every restroom in the stadium is ADA accessible. The stadium is also equipped with 14 Family Restrooms.

Security
Security personnel are located throughout the stadium wearing red jackets. Monterrey Security provides security at all stadium events.

Smoking Policy
The Smoke-Free Illinois Act prohibits smoking in Soldier Field. In consideration of the comfort of all guests, we ask for your cooperation. There are no designated smoking areas inside the stadium and re-entry is prohibited.

Soliciting/Sampling
No person or organization shall solicit contributions, promote products/services, or distribute literature on stadium property (inside or outside) without obtaining written consent from the Chicago Park District or Soldier Field management. This includes the sales of event tickets at any price.

Taxi Cabs
Taxi cabs, limousines, and buses will not be allowed to enter Soldier Field Campus beginning 90 minutes after kick-off.  The campus re-opens to incoming vehicles/traffic 1 hour after the event is over to allow for outgoing traffic to subside. Please plan on catching taxi cabs by Roosevelt and Columbus to the North or 18th St. and Calumet to the South. 

Tresspassing
Any guest entering the field level, attempting to enter the field level or in a restricted access area without a proper credential will be arrested and prosecuted to the fullest extent of the law.

Will Call
The Will Call booth is located at the large ticket booth across from Gate 10 on the Southeast corner of the stadium.  If you have purchased tickets close to an event date, please go to the Will Call ticket booth to pick them up.  Tickets will be left under the name of the person that purchased the tickets.  Please bring a photo ID that matches this name to pick them up. Will Call opens up 4 hours prior to the start of the event. 

Wi-Fi
Soldier Field is a Wi-Fi hot-spot with internet capabilities in all areas of the stadium.  Wi-Fi fees are $1.99 per day through Boingo Wireless or with a monthly Boingo subsciption.