For those coming to a Chicago Bears football game, please visit www.ChicagoBears.com for team-specific game day information and prohibited items.
- ADA Drop-Off Areas
Disabled patrons may be dropped off on the circle drive (east side of the stadium) on Museum Campus Drive outside Gate 14. An ADA placard or license plate must be visible to the police and parking attendants, and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to access the Gate 14 drop-off. Due to traffic congestion after events, please do not attempt to return with your vehicle to the Gate 14 drop-off; you may take the courtesy cart from the Gate 14 drop-off to your vehicle.
- ADA Seating
The stadium offers wheelchair-accessible and companion seating on an individual game basis. On an individual game basis, wheelchair-accessible seating is available at the respective team Ticket Office and through Ticketmaster. If Ticketmaster has exhausted its allocation of wheelchair-accessible seating, but conventional seating is still available, the disabled patron is invited to proceed with the purchase of conventional seating near their desired location and then reach out to the respective team (Chicago Bears at 847.295.6600 or Chicago Fire FC at 872.710.0590) or email he ADA Coordinator at email@example.com to arrange an exchange for accessible seating. The stadium reserves the right to take appropriate action against individuals who fraudulently obtain wheelchair-accessible and companion seating.
- Advertising and Promotions
The Soldier Field Marketing team provides a wide variety of advertising and promotional services for all events booked at the stadium and surrounding parkland. Our staff has extensive experience in event planning, creative services, sponsorship sales, public relations, promotions and publicity. This experience has allowed us to form unique partnerships with local companies and organizations.
- Alcoholic Beverages and Illegal Drugs
These items are strictly prohibited from being carried into Soldier Field and around the stadium. Beer will be sold at designated concession stands within the stadium. Alcohol policies are posted at every concession stand. Violators are subject to ticketing by Chicago Police.
- America's Veterans
Built in honor of World War I veterans, the designation "Soldier Field" will remain the only name for the stadium, and a "Doughboy" foot soldier statue greets visitors inside Gate 0 at the stadium's south end. A dramatic Veteran's Memorial water wall is located at the north entry point to the stadium to honor American veterans of all wars from every branch of service. Soldier Field's historic colonnades are open year-round to the public.
- Automated Teller Machines (ATMs)
PNC Bank ATMs are conveniently located around the stadium. Additional ATM's are located throughout the stadium and next to the Will Call booth outside Gate 10.
- South Courtyard - alongside the Field Ramp.
- Mezzanine Concourse - southwest end, near the entry off of the ADA ramp landing, near Section 128.
- United Club Level 300 - near the south bank of elevators, near Section 314
- Colonnade Concourse - near the end of the North Terrace ramp entry, near Section 350.
- North Garage - located at the west entry point lobby, near the Bears Pro Shop.
- Bag & Personal Search / Scan
You and your belongings may be searched upon entry into Soldier Field and guests will be asked to undergo a magnetometer screening upon entry. By tendering your ticket and entering the stadium, you consent to such searches and waive any related claims that you might have against Soldier Field, the Chicago Park District, the City of Chicago, the Chicago Bears, the Chicago Fire FC, the NFL, the MLS and their affiliates. If you elect not to consent to the searches, you will be denied entry into the stadium. See Prohibited Items list below for detailed list.
- Code of Conduct
Proper behavior is expected of all guests of Soldier Field. Unruly or inconsiderate behavior will not be tolerated and may be grounds for ejection from the stadium, revocation of ticket privileges, and subject to civil action and criminal action. Such behavior includes, but is not limited to: intoxication, profane, disruptive or abusive language or gestures, offensive or disorderly conduct, throwing objects, excessive standing in the seating area, smoking anywhere in the stadium, bringing any prohibited items into the stadium, entering or attempting to enter the field level or playing field. Guests who cannot conform their conduct to these rules are not welcome to Soldier Field. Each guest should hold his or her ticket stub and be ready to display it to stadium officials to verify their seat location. Guests who cannot conform their conduct to these rules are not welcome at Soldier Field.
- Banners / Flags / Signs
These are permitted provided the item is not commercial or offensive. Banners must not include profane language, advertisements, or political slogans and must not be placed over any official stadium signage. Items must not be attached to a pole or the like which may cause harm to the guests seated around you. Items must not be used as projectiles. Banners or signs cannot obstruct the view of other guests. Stadium security reserves the right to remove these items from your possession if deemed appropriate for any and all reasons.
- Bike Parking and Racks
These are located on the perimeter of the Stadium. The stadium is not responsible for lost or stolen property.
- Binoculars / Cameras / Video Equipment
Hand-held binoculars are permitted. Professional cameras and video recording devices are not permitted in the stadium without the user holding proper media credentials. Photos cannot be used for any commercial purpose without the express written consent..
- Closing Times - Alcohol, Club/Suites, Parking Lots
Alcohol sales end inside the United Club and the Skyline Suite at approximately 4 hours after kick-off for afternoon games and approximately 3.5 hours after kick-off for night games. Alcohol sales for Bears games cease at the end of the 3rd quarter for afternoon games and 5 minutes into the 3rd quarter for night games in the seating bowl. The stadium bowl closes post-game approximately 20 minutes after the conclusion of the game. For all other events, alcohol sales end times are at the discretion of stadium management.
Soldier Field Management reserve the right to eject any guest whose behavior is against policy, unruly, or illegal in nature. Event tickets will be forfeited without refund. Arrest or revocation of tickets is possible.
- Elevators / Escalators
To access the United Club there are four elevators located at the north end and three at the south end of the stadium. Two elevators on the south end are also accessible from ground level inside Gate 14. Eight escalators are also available in the United Club area to provide access to the United Club to Club Level 200 and Club Level 300. The seven elevators provide access to the 133 Suites. One elevator is located in the southeast corner of the South Courtyard near Gate 6 providing service from the Grand Concourse to the Mezzanine Level. A second elevator is located in the southwest corner of the stadium on the Mezzanine Level behind Section 131 providing access from the Mezzanine Level to the Media Deck and Grandstand. All elevators are ADA accessible.
- Electric Vehicle Charging Stations
Soldier Field has three (3) ChargePoint Network electric vehicle charging station to recharge vehicle batteries in the North Parking Garage. The stations are free to use while parked in the North Garage and are located on the 3rd and 4th levels.
On event day, if you need immediate assistance, notify the nearest security guard or usher. During major events, the stadium texting service is available to report issues. On non-Bears major event days, you may report the issue via text to (312) 262-4151. On Chicago Bears gamedays, you may report the issue via text to (815) 880-1920.
In the event of a stadium evacuation, fans will be given instructions via the public address system. It is recommended that you familiarize yourself with the exits nearest to your seats.
- Facility Management
ASM Global provides complete facility management and maintenance for Soldier Field. ASM Global staff is available to address any facility related issue that arises. Please contact any credentialed stadium employee for assistance or call (312) 235-7000.
- Firearms / Fireworks
Firearms and fireworks are not permitted within Soldier Field, the surrounding parkland, and the parking lots.
- First Aid / Medical Services
Soldier Field First Aid Stations are located at:
Gate 17 on the Grand Concourse
The West Colonnade Level (behind Section 339)
Club Level 300 (across from elevators on north side behind Section 304)
Roving medical teams are present on major event days
- Lost and Found
Located at Gate 1 during an event. Please call the stadium at (312) 235-7000 after an event has taken place.
- Prohibited Items
- Alcoholic beverages and “Palcohol” (Powdered Alcohol)
- Any bag, case or purse other than the NFL approved bags, see “Bag Policy” below
- Seat cushions with zippered covers, pockets or flaps
- Balloons and beach balls
- Cameras with lenses that exceed 6” when fully extended
- Cans, bottles or other beverage containers
- Clothing or signage with offensive or vulgar language or that blocks fans’ view
- Fireworks, smoke bombs
- Illegal drugs
- Laser pens and pointers
- Noise-making devices (i.e. horns, whistles, etc.)
- Poles of any kind, including selfie-sticks
- Video or movie cameras
- Smoking cigarettes, using smokeless cigarettes, e-cigarettes or chewing smokeless tobacco
- Any other items deemed to be dangerous or inappropriate
- Unmanned Aircraft Systems (“Drones”)
- Any coolers and ice chests (includes soft sided)
- Bag Policy
For all events at Soldier Field, the NFL All-Clear Bag Policy is in place. Approved bags are limited to:
- Bags that are clear plastic and do not exceed 12"x6"x12"
- One-gallon clear plastic freezer bags (Ziploc bag or similar)
- Small clutch bags, which cannot exceed 4.5" x 6.5" in size, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.
Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, diaper bags, cinch bags, non-approved seat cushions*, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size. For more information on the NFL All-Clear Bag Policy visit: www.nfl.com/allclear
Medical Bags or kits are acceptable and will be searched at the gate.
Diapers must be carried in a clear bag. Each member of a family, including children, would be allowed to carry an approved clear bag and a clutch purse into the stadium.
- Public Transportation
Soldier Field is a green facility and has recycling and energy conservation programs in place at the stadium. We encourage all patrons to find recycling containers throughout the stadium to dispose of recyclable waste.
- Re-Entry Policy
Fans are not permitted to exit and re-enter the stadium. No re-entry passes will be issued.
All restrooms are equipped with baby changing stations. Every restroom in the stadium is ADA accessible. The stadium is also equipped with 14 Family Restrooms.
Security personnel are located throughout the stadium wearing red jackets. Monterrey Security provides security at all stadium events.
- Smoking Policy
The Smoke-Free Illinois Act prohibits smoking in Soldier Field. In consideration of the comfort of all guests, we ask for your cooperation. There are no designated smoking areas inside the stadium and re-entry is prohibited.
- Soliciting / Sampling
No person or organization shall solicit contributions, promote products/services, or distribute literature on stadium property (inside or outside) without obtaining written consent from the Chicago Park District or Soldier Field management. This includes the sales of event tickets at any price.
- Taxi Cabs
Taxi cabs, limousines, and buses will not be allowed to enter Soldier Field Campus beginning 90 minutes after kick-off. The campus re-opens to incoming vehicles/traffic 1 hour after the event is over to allow for outgoing traffic to subside. Please plan on catching taxi cabs by Roosevelt and Columbus to the Northwest of the stadium.
Any guest entering the field level, attempting to enter the field level or in a restricted access area without a proper credential will be arrested and prosecuted to the fullest extent of the law.
- Will Call
The Will Call booth is located at the large ticket booth across from Gate 10 on the Southeast corner of the stadium. If you have purchased tickets close to an event date, please go to the Will Call ticket booth to pick them up. Please bring a photo ID that matches this name to pick them up.
Soldier Field is a Wi-Fi hot-spot which provides free data capabilities to all patrons of the stadium. Please connect to the Soldier Field Free Wi-Fi network for as long as you like.